Thank you for shopping with HealNora. We strive to ensure that your orders are processed and delivered as quickly and efficiently as possible.
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During high-demand periods, processing times may be slightly extended.
Shipping Time
- Standard delivery usually takes 3–7 business days, depending on your location.
- Delivery times may vary due to factors beyond our control, including weather conditions, courier delays, or remote delivery locations.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Free shipping promotions may be offered on selected products or orders from time to time.
Order Tracking
- Once your order has been shipped, tracking details will be provided so you can monitor your shipment status.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact us within a reasonable time so that we can investigate the issue and provide assistance.
Order Cancellation
Orders can only be cancelled before they have been processed or shipped. Once an order has been dispatched, cancellation requests may not be possible.
Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on this page.
By placing an order with HealNora, you agree to the terms outlined in this Shipping Policy.